R E T U R N S  &  R E F U N D

WITHDRAWAL POLICY FOR CONSUMERS

MODEL INSTRUCTIONS OF WITHDRAWAL


RIGHT OF WITHDRAWAL

YOU HAVE THE RIGHT TO WITHDRAW FROM THIS CONTRACT WITHIN 14 DAYS WITHOUT GIVING ANY REASON.

THE WITHDRAWAL PERIOD WILL EXPIRE AFTER 14 DAYS FROM THE DAY ON WHICH YOU ACQUIRE, OR A THIRD PARTY OTHER THAN THE CARRIER AND INDICATED BY YOU ACQUIRES, PHYSICAL POSSESSION OF THE GOODS.

TO EXERCISE THE RIGHT OF WITHDRAWAL, YOU MUST INFORM US, SIBEL HUHN INTERIORS E.K., OLIVAER PLATZ 7, 10707 BERLIN, TEL.: +49 (0)30 88473313, CUSTOMERSERVICE@SIBELHUHN.COM OF YOUR DECISION TO WITHDRAW FROM THIS CONTRACTS BY AN UNEQUIVOCAL STATEMENT (E.G. A LETTER SENT BY POST, FAX OR E-MAIL). YOU MAY USE THE ATTACHED MODEL WITHDRAWAL FROM, BUT IT IS NOT OBLIGATORY.

TO MEET THE WITHDRAWAL DEADLINE, IT IS SUFFICIENT FOR YOU TO SEND YOUR COMMUNICATION CONCERNING YOUR EXERCISE OF THE RIGHT OF WITHDRAWAL BEFORE THE WITHDRAWAL PERIOD HAS EXPIRED.


EFFECTS OF WITHDRAWAL

IF YOU WITHDRAW FROM THIS CONTRACT, WE SHALL REIMBURSE TO YOU ALL PAYMENTS RECEIVED FROM YOU, INCLUDING THE COSTS OF DELIVERY (WITH THE EXCEPTION OF THE SUPPLEMENTARY COSTS RESULTING FROM YOUR CHOICE OF A TYPE OF DELIVERY OTHER THAN THE LEAST EXPENSIVE TYPE OF STANDARD DELIVERY OFFERED BY US), WITHOUT UNDUE DELAY AND IN ANY EVENT NOT LATER THAN 14 DAYS FROM THE DAY ON WHICH WE ARE INFORMED ABOUT YOUR DECISION TO WITHDRAW FROM THIS CONTRACT. WE WILL CARRY OUT SUCH REIMBURSEMENT USING THE SAME MEANS OF PAYMENT AS YOU USED FOR THE INITIAL TRANSACTION, UNLESS YOU HAVE EXPRESSLY AGREED OTHERWISE; IN ANY EVENT, YOU WILL NOT INCUR ANY FEES AS A RESULT OF SUCH REIMBURSEMENT. WE MAY WITHHOLD REIMBURSEMENT UNTIL WE HAVE RECEIVED THE GOODS BACK OR YOU HAVE SUPPLIED EVIDENCE OF HAVING SENT BACK THE GOODS, WHICHEVER IS THE EARLIEST.

YOU SHALL SEND BACK THE GOODS OR HAND THEM OVER TO US WITHOUT UNDUE DELAY AND IN ANY EVENT NOT LATER THAN 14 DAYS FROM THE DAY ON WHICH YOU COMMUNICATE YOUR WITHDRAWAL FROM THIS CONTRACT TO US. THE DEADLINE IS MET IF YOU SEND BACK THE GOODS BEFORE THE PERIOD OF 14 DAYS HAS EXPIRED.

YOU WILL HAVE TO BEAR THE DIRECT COST OF RETURNING THE GOODS.

YOU ARE ONLY LIABLE FOR ANY DIMINISHED VALUE OF THE GOODS RESULTING FROM THE HANDLING OTHER THAN WHAT IS NECESSARY TO ESTABLISH THE NATURE, CHARACTERISTICS AND FUNCTIONING OF THE GOODS.

END OF WITHDRAWAL POLICY


TIPP FOR YOUR RETURNS

WE ASK YOU TO RETURN THE ITEM TO US IN ITS ORIGINAL CARTON. PLEASE AVOID DAMAGE AND/OR CONTAMINATION WHEN RETURNING THE GOODS. IF YOU NO LONGER HAVE THE ORIGINAL PACKAGING OR THE ORIGINAL CARTON, PLEASE USE SUITABLE PACKAGING TO ENSURE THAT THE GOODS ARE ADEQUATELY PROTECTED FROM TRANSPORT DAMAGE. THE RETURN IN THE ORIGINAL CARTON IS NOT A MANDATORY REQUIREMENT FOR THE EFFECTIVE EXERCISE OF YOUR RIGHT OF WITHDRAWAL.

FOR MORE INFORMATION ON RETURNS, PLEASE SEE OUR TERMS & CONDITIONS
IF YOU REQUIRE FURTHER ASSISTANCE, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM


EMAIL US

CUSTOMERSERVICE@SIBELHUHN.COM


CALL US

+49 (0)30 88 47 3313
GERMAN & ENGLISH: MONDAY THROUGH FRIDAY, FROM 10:00AM TILL 18:00PM CET AND SATURDAY, FROM 11:00AM TILL 18:00PM CET*
*EXCEPT GERMAN PUBLIC HOLIDAYS.